Commonly Asked Consumer Questions
Answers Provided by Angelo’s Cleaning
1. Question: “How soon can I use my carpets after you clean them?”
ANSWER: The average drying time with our state of the art equipment and up-to-date methods is approximately 4-8 hours. Please keep in mind that many factors play a role here, such as humidity, air movement, fiber type, and degree of treatment involved in the cleaning process, etc. We pile brush/ groom all carpet after cleaning and recommend you stay off of any damp carpet while drying. If you must walk on freshly cleaned carpet, please do not wear shoes. The provided booties, white socks, in house slippers or even bare feet are recommended. You may also (depending on installation) notice some waves in the carpet immediately after cleaning. This condition is known as buckling and will correct itself as the carpet dries, as long as it was not present prior to cleaning.
2. Question: “How often should I have my carpets/ upholstery professionally cleaned?”
ANSWER: Cleaning frequency will depend on the usage of the particular room or piece of furniture. Carpets are a lot like automobile tires, some wear out faster than others depending on how they are used and cared for. Today, while soil removal and appearance are still a primary concern, cleaning for health is also a major factor. Carpets are like sinks in the sense that they continue to fill with soil and bacteria until drained (cleaned). We recommend either quarterly or semi-annual cleaning for more heavily used rooms/ areas (family rooms, stairs, hallways). Annual cleaning is normally satisfactory for lesser used rooms (bedrooms, spare rooms). Carpet manufacturers (the people who make the carpet) recommend cleaning every 12 to 18 months and often require it to keep your warranty in effect.
3. Question: “After you clean my carpets, will they re-soil more quickly?”
ANSWER: With our state of the art extraction systems and up-to-date methods and cleaning agents, we completely rinse out all remaining residue either from household ‘do it yourself’ cleaning agents or detergents left behind by companies using outdated methods, such as shampooing. Then, we apply Scotchgard carpet protection to your carpet and furniture. This will not only ensure that they stay clean longer, but will allow you to clean up any future spills or spots with less effort.
4. Question: “Can you guarantee that you will remove all of my stains?”
ANSWER: Angelo’s Cleaning guarantees you, our valued client, the
most thorough and professional job available. Our state of the art equipment,
coupled with our extensive training and the best available products on the market will still not be able to remove certain ‘stains’. Depending on the nature of the spill or stain, some stains may indeed be permanent. We will conduct a pre-cleaning inspection with you and evaluate existing conditions at that time. We do include our 30 day Satisfaction Guarantee for any spots that may reappear after drying with our services.
5. Question: “How can I best care for my carpets/ upholstery between cleanings?”
ANSWER: Regular vacuuming and quick spot and spill treatment can keep your carpets and upholstered furniture looking their best between professional cleanings. We encourage our valued customers to contact us BEFORE attempting to remove a questionable stain. We will be more than happy to offer our assistance over the phone or via email.
6. Question: “What other services does Angelo’s Cleaning offer?”
ANSWER: Other than Carpet Cleaning, we offer Upholstery & Drapery cleaning in your home, Oriental/ Area Rug Cleaning on or off site at our location, Tile, Grout and Wood Floor Cleaning Services, Polishing Natural Stone surfaces, and Air Duct & Dryer Vent Cleaning.
7. Question: “Are you running any Specials?”
ANSWER: We always have our current specials on our website for your convenience. Check them out at angeloscarpet.com and click the “specials” tab in the top menu bar. You can order services and even schedule your appointment online. Or call us at (610) 935-7557, (610) 436-6666, or (610) 265-5116 today to personally speak with our friendly office staff.