Last Updated: February 14, 2026

Text Messaging Acceptable Use Policy & SMS Terms

This document explains how Angelo’s Cleaning Inc (“Angelo’s,” “we,” “us,” or “our”) operates its SMS/MMS text messaging program (the “Service”). This policy applies to people who interact with us through angeloscarpet.com (including forms, scheduling, and customer support) and/or by phone. By opting in to receive texts from us, you agree to these terms.

1. Getting Your Permission (Consent)

We will not text you unless we have clear proof you said “yes.” Acceptable proof includes a checked box on a web form, a signed agreement, a recorded verbal consent, or an SMS keyword you initiated.

What we promise to tell you at opt‑in

  • Who we are: Angelo’s Cleaning Inc.
  • What you’ll receive: appointment confirmations & reminders, technician ETAs, service updates, post‑service follow‑ups, review requests, and (only if you opt into marketing) promotional offers.
  • How often: message frequency varies by your interaction; promotional messaging is typically no more than 15 messages/month.
  • Costs: carrier message/data rates may apply.
  • Opt‑out: reply STOP to cancel.
  • Help: reply HELP for help.
  • Not required: consenting to texts is not required as a condition of purchase.
Sample opt‑in language:
“By checking this box, you agree to receive up to 15 automated texts/month from Angelo’s Cleaning Inc. Reply STOP to cancel, HELP for help. Msg & data rates may apply. Consent is not a condition of purchase.”

2. Opting Out

Reply STOP, UNSUBSCRIBE, or CANCEL to any message at any time. We’ll send one confirmation text and then stop, unless you opt in again.

3. Content We Do Not Allow

  • Spam or bulk messaging without prior consent.
  • Misleading, fraudulent, or deceptive claims.
  • Illegal offers (for example: unlicensed drugs, gambling where banned).
  • “SHAFT” content—sexually explicit, hateful, alcohol/firearm/tobacco promotions.
  • Malware, phishing links, or spoofing someone else’s identity.

4. Technical & Frequency Guidelines

  • No more than 15 promotional texts per month without renewed consent.
  • No rotating phone numbers to bypass carrier filters (“snow‑shoeing”).
  • All links must be from domains we control (no public link shorteners).

5. Enforcement

Violations may trigger warnings, suspension, or termination of SMS privileges, plus possible reporting to carriers or regulators where appropriate.

6. SMS Service Terms (Your Rights & Ours)

Message Types

  • Appointment confirmations & reminders
  • Job or technician ETAs
  • Post‑service follow‑ups & review requests
  • Exclusive offers—only if you’ve opted into marketing

Rates

Your carrier’s standard message and data charges apply. Angelo’s charges you nothing for texts.

Delivery

Message delivery is subject to your mobile carrier and network availability. Carriers are not liable for delayed or undelivered messages.

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Related Policies

Updates to This Policy

We may revise this document occasionally. We’ll post the new “Last Updated” date above. Continued use of the Service after changes means you accept the updated terms.